Route-level SLA
On-time delivery for every route and branch against its target, with conditional formatting marking the routes that need attention.
- Industries
- Logistics & trade
- Courier & Parcel Delivery
Courier & parcel delivery
Your whole distribution network —
Your whole distribution network —
on a single screen.
TURBOARD brings TMS, branch, scanning and ERP data into one governed model, so operations teams see SLA, delays, returns and courier productivity by branch and route as the data refreshes.
The challenge
SLA drops are found in yesterday’s spreadsheet.
In parcel and courier networks, branch-level on-time delivery, route load, re-delivery cost and courier productivity are tracked in different systems and formats. Before a critical decision, an operations manager pulls figures from the TMS, then branch reports, then spreadsheets — and by the time the morning meeting sees them, an SLA drop on a hub route has already turned into customer complaints.
TURBOARD unifies these sources in one analytical platform. On-time delivery, delay, second-attempt and return rates are calculated the same way for every branch, route and courier, and refresh as scans and delivery events arrive. Operations, customer service and management share one picture of the network, and scheduled reports send each branch manager the figures for their own area.
500K+business users work with TURBOARD
Since 2004enterprise BI engineering, founded in Chicago
Cloud or on-premisefully on-premise deployment, AI included
PatentedBI technology, including a granted US patent
Live JAS demo
Distribution network performance
Daily shipments, on-time delivery and average delivery time across the network, with a route performance table and a seven-day SLA trend. Watch JAS explain why one hub route has fallen below target, then break its delays down by time slot to show when extra vehicles are needed.
An interactive TURBOARD + JAS scenario running in your browser. Sample data.
See this with your data →
What you can do
Network analyses for parcel and courier operations
Delay analysis
Average delay by route, branch, hub and time slot, so the bottleneck is located rather than guessed.
Returns and second attempts
Re-delivery rates and costs by region, route and courier, revealing where failed deliveries concentrate.
SLA trends
Seven- to thirty-day performance trends and comparisons with the same days last month, to catch deterioration early.
Courier productivity
Shipments per courier, delivery time and first-attempt success compared across branches and routes.
Delivery maps
Branches, routes, delivery density and failed-delivery hotspots on any basemap with the GIS-S module.
Challenges & solutions
Data challenges in distribution networks — and how TURBOARD helps
?Scattered operations data
Branch, route and courier data sit in the TMS, ERP and spreadsheets; consolidation takes hours.
✓One analytical model
TMS, branch systems and ERP feed one governed model, so every team works from the same figures.
?Late reporting
SLA drops are spotted in operations meetings that run on yesterday’s spreadsheet.
✓Current figures
Dashboards refresh with the data, and scheduled reports put the latest route performance in each manager’s inbox every morning.
?Invisible return costs
Nobody can say in which region, route or courier re-delivery costs concentrate.
✓Return and second-attempt analysis
Return rate and cost are broken down by region, route and courier to find the root cause.
?Capacity planned by instinct
Which route needs an extra vehicle in which time slot is decided from experience.
✓Capacity from volume data
Volume and delay by time slot and route show where capacity falls short, and ANA-S models can project demand.
JAS · Just Ask Simply
Ask why SLA dropped on a route
JAS, the AI assistant built into TURBOARD, answers from the same governed network model your dashboards use. Ask in plain language and she joins the relevant data, builds the chart and explains which branch, hub or time slot drove the change. JAS Explain writes an interpretation of any dashboard, tailored to an operations manager or an executive.
Explore JAS capabilities →JJASQuestions you can ask
- Why did SLA drop on our busiest hub route this week?
- Which hours need extra vehicles on the routes below target?
- Show second-attempt rates by region and courier for the last 30 days.
- Compare on-time delivery by branch with the same days last month.