Your data is scattered — your decisions don't have to be guesswork
Running a physical therapy and rehabilitation center means balancing insurance quotas, modality utilization, appointment occupancy, device maintenance, physiotherapist productivity and patient outcomes — all at the same time. This information usually sits scattered across your HIS software, Excel spreadsheets, insurance claim reports and physiotherapists' notebooks.
TURBOARD connects to all of these sources and brings the scattered data together on a single decision screen. Its built-in AI engine JAS explains the story behind the numbers, spots risks before you do, and answers the question “what should I do?” with a concrete action plan. Instead of waiting for the report, you make the decision.
What can you do with 
in your PT & Rehab center?
Insurance Quota & Reimbursement Management
Insurance quotas are the lifeblood of PT & rehab centers — and the easiest risk to overlook. TURBOARD monitors your quota utilization live, by modality (PT sessions, ESWT, laser, TENS, ultrasound, hydrotherapy); when a modality approaches its quota limit, JAS warns you in advance. Monthly approved session counts, reimbursement amounts and claim denial rates all become visible on a single screen.
- Modality-level quota utilization tracking with critical-threshold alerts
- Claim denial rate trend and deviation-from-target analysis
- Monitoring of files awaiting approval and suspended payments
- Monthly reimbursement projection and distance to target
Appointment & Capacity Optimization
Empty slots and last-minute cancellations are lost revenue, plain and simple. TURBOARD builds your weekly occupancy heatmap and reveals cancellation and delay patterns; JAS suggests smart slots and reminders for the time blocks that sit idle.
- Occupancy heatmap by hour and day
- Analysis of cancellation, no-show and delay rates
- Appointment recommendations that maximize capacity
Device Utilization & Maintenance Tracking
Track the usage intensity of your ESWT, laser, ultrasound and TENS/EMS devices together with their maintenance and calibration schedules. Get alerted before a device's maintenance period expires; prevent session cancellations caused by breakdowns and avoid compliance risks.
- Utilization rate and load per device
- Maintenance and calibration due-date tracking with automatic reminders
- Identification of idle or overloaded equipment
Treatment Efficacy & Patient Outcomes
Your clinic's real value lies in how well your patients recover. Measure VAS pain score progression, session-by-session improvement rates and treatment success by diagnosis group. Turn outcome data into evidence — for clinical quality and for patient trust alike.
- VAS pain score tracking across the session timeline
- Treatment efficacy analysis by diagnosis group (ICD-10)
- Diagnosis distributions such as lumbar, knee OA, shoulder and neck
Patient Satisfaction, Loyalty & Retention
Continuously track your satisfaction score, NPS and referral rate; never miss a pending complaint. With the retention funnel, see the full journey from first visit to treatment completion and return visits — and know exactly at which step you lose the patient.
- NPS, satisfaction score and review tracking
- First visit → treatment completion → return visit funnel
- Complaint and feedback management
Staff Productivity & Workforce Planning
See the daily session load per physiotherapist, distance to target and team balance. Manage turnover, open positions and hiring needs with data; rebalance staff who are overloaded or underutilized.
- Session productivity per PT with target comparison
- Staff turnover and continuity analysis
- Workforce capacity and hiring planning
Finance, Revenue Mix & Investment Decisions
Break your revenue down by source — insurance, private insurance and cash — and see clearly what each service contributes to profit. Ground your decisions on new device, software or branch investments with ROI, NPV, IRR and payback-period projections.
- Profitability by revenue source (insurance / private / cash) and by service
- Consumables and inventory control with critical stock alerts
- Treatment package pricing and performance analysis
- CAPEX and investment planning with ROI / NPV / IRR projections
Multi-Branch Management & Benchmarking
In clinic chains, compare every branch on a single panel. Spot the underperforming branch instantly; let JAS prepare a root-cause action plan for the location that is falling behind.
- Cross-branch benchmarking of revenue, occupancy and satisfaction
- Root-cause analysis of performance gaps
- Branch-level target setting and tracking
Compliance, Licensing & Integration
Track license renewals, fire inspections, device calibration, payer contract updates and GDPR compliance through a single compliance score. See the live status of your HIS/EMR and health information exchange (HIE) integrations, and get early warnings on obligations approaching their due dates.
- License, inspection and calibration due-date tracking
- GDPR and regulatory compliance score
- HIS / EMR / HIE integration status
Marketing & Patient Acquisition
Measure the number of new patients, conversion rates and customer acquisition cost (CAC) delivered by your Google Ads, social media, web and email channels. See where you stand in your region with competition and market analysis; steer your marketing budget toward the channel with the best return.
- New patients, conversion and CAC analysis by channel
- Google rating, online reputation and growth tracking
- Regional competition and market share analysis
JAS: It doesn't just report — it tells you what to do
TURBOARD's built-in AI assistant JAS is a decision-support engine that reads all of your PT & rehab center's data. You ask a question in natural language — “Why did our claim denial rate climb to 3.8%, and where do our quotas stand?” — JAS analyzes it, explains the risk and puts a concrete roadmap in front of you.
- Explains: Distills a complex table into a single plain sentence.
- Compares: Benchmarks alternatives (HIS platforms, for example) against your own priorities.
- Recommends: Delivers an action proposal complete with investment, payback period, risk matrix and a week-by-week implementation plan.
You learn without waiting, and decide without guessing.
Put your rehab center's data to work for you
Break free from scattered spreadsheets, delayed reports and “if only I'd seen it sooner” moments. With TURBOARD, keep a live pulse on your clinic, catch risks early and make every decision with data.
Request a demo and explore dashboards built for your PT & rehab center.
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